I have had an absolutely wonderful experience at this specific storage unit. Geraldine and I hope I’m spelling that right… Is so friendly, knowledgeable and very helpful. It’s not often you get this kind of service at a storage unit place highly recommend.
The staff was very friendly—especially a young woman who speaks both languages; she was an excellent employee.
The staff at Public Storage is the best.
Atención espectacular me encantó que habla español un trato al cien lo recomiendo mil gracias
Excellent facility easy access and the customer service was above and beyond the girl working was cheerful helpful and even offered me water because it was hot. Let me dump an broken item from the move. Hopefully she gets the credit she deserves for being an excellent employee cuz I forgot to get her name. I would highly recommend getting a storage here.
Sometimes the best customer service has nothing to do with the product...it's about the person.
A few months ago, I lost both my job and my home within a very short period of time. It was one of the most difficult and overwhelming experiences of my life, and I never imagined I would find myself in that position.
One of the unexpected bright spots during that time was Geraldine, the property manager. From the very beginning, she was responsive, knowledgeable, and incredibly kind. She took the time to call me back, helped me choose the right-sized unit for my needs, met me in person while I was at the storage and made what felt like an impossible situation just a little easier to navigate.
People often underestimate how much a warm greeting, genuine compassion, and a few extra minutes of personal attention can mean when someone is going through a difficult time.
Geraldine reminded me that kindness still exists. She treated me with dignity instead of making me feel like just another customer.
The facility itself was clean, secure, and well maintained, but what I'll remember most is how Geraldine made me feel. In a chapter of my life filled with uncertainty, her professionalism, empathy, and willingness to help made a real difference.
Thank you, Geraldine. You probably don't realize the impact your kindness had, but it made one of the hardest times of my life a little brighter.
Nice and helpful people at the front office. No issues with my unit. Easy to access.
My first time having a storage unit has been great due to how easy and helpful Geraldine and Steve have made things for me. I do not have any issues with my unit or with getting in and out of the property.
A a week or so ago, I met Jason and was inquiring about some units. During my visit, I learned the gate hours are 6am-9pm, the facility is monitored by 24/7 cameras, and there’s a Public Storage App for gate access, account info, and balance checks. Office hours are reasonable. I’m disappointed my husband got ahead of me and got another unit somewhere else but Jason seems to know about the business and the please it kept clean!
This property is amazing! Geraldine is even more wonderful and bilingual!! (Spanish) glad to know she is the face of the company here and I just found out today Jenny no longer works there (good riddance) and I am now deciding to stay because of Geraldine and give it another shot here. Geraldine’s professionalism of the business is spectacular! There’s also an app you can use to access facility , cameras 24/7s and office hours are weird but take the chance to talk to Geraldine to see!
Geraldine is amazing at communicating and helping me out and answered all my questions throughlu you she is one person doing the job of 1000. Has a bright personality. Property has cameras that run 24/7, secure with a gate and has an app available to utilize to open the gate. If you need storage recommended this place but patience is needed while learning the ropes of the office! I feel safe and confident my stuff is secured and protected here. If you get a hallway unit, those doors have simplex locks!
There when I've needed them for my belongings that need storage.
Great customer service, there cameras on site my stuff is well taken care of. Great location for where I'm located at in town. Highly recommend
Well kept convenient and staff is very nice.
Very helpful yesterday. Called me back promptly when I had a question. Made my storage transition easier.
Cindy helped me transfer my unit to a bigger unit and it is great to have Extras Space when needed !!!!!
Geraldine is professional, responsible and responsive! A great asset to this business and location!
Geraldine is the reason I’m staying at public storage. She is kind, patient, very knowledgeable about the business and extremely helpful. Highly recommend
Automated process, just download the app and you can move in
Recomiendo aquí x k Geraldine me a contestado todas mis preguntas y a hecho mi mudanza muy fácil! Ella habla español y ingles y siempre está dispuesta a ayudar les si se dejan. Tienes puertas con seguro propio, una aplicación y las horas del portón don responsables.
This facility is the best for so many important reasons-I have rented here for 5 years and have never had my rate increased, even with new management and ownership. It is safe and secure and so clean. The new management is even better than the last- Geraldine and Patricia run the office so professionally and go the extra mile for their customers. I would not rent anywhere else!
Very clean and well maintained facility! Rent is extremely reasonable, almost a tenth of what i was paying at Public Storage. An added bonus is no more mice or rats like at Public Storage of of Sebastopol Road in Santa Rosa.
Great experience -- super helpful when I had questions/concerns. Worked on lowering my rates after the promo prices expired.
Changed ownership, but still has great customer service. Highly recommend.
While I did not get a storage here, I had walked in to see some prices and units for some stuff I thought I needed to store and Geraldine greeted me with a smile and was ready to help. She told me property information such as cameras that run 24/7, property and gate hours as well as other ways to get help if she is not on site or just missed her at the office. She also mentioned something about an app that can open the gate with Bluetooth so you never have to get out of the car… sweet! Her current customers are lucky to have a property manager who has a go to attitude and warm smile & is ready to help and find solutions.
Great service! The lady in customer service saved my life! Forever appreciated!
from the day i opened up my storages with GERALDINE has been nothing short of EXCELLENT, i am very impressed by her continuous professionalism, willingness to help any way she can, to me, she deserves 5 stars, because shes a superstar
I have had my space for about a year now and have been with Public Storage since they took over. I have seen managers come and go but Geraldine has helped me with everything I have requested. She is very friendly and always greets you with a smile. The property is well taken care of surprisingly as she is the one who works alone but always makes time for her tenants. 100% recommended!
Carole is absolutely wonderful! Shared everything that I might need to know. Great location and offers a bathroom too! Thank you for a better storage experience than other facilities 🙏🏼♾️
Had to have my family move out my unit as I live in another state. Geraldine was incredibly helpful and understanding, and made the process much less stressful then it could have been. 10/10, would store my items here again.
Carole is so friendly and helpful. She moved us into a larger unit and was very knowledgeable with the insurance policy. Units are clean and easily accessible.
⭐⭐⭐⭐⭐
Just got out of jail and after a rough couple months, I was two months behind and literally one day from losing my unit at Public Storage.
Geraldine had everything already ready for my arrival, and removed the red lock the day before when I made the payment. So when I arrived it avoided the humiliating walk of shame to the locker, she handled it with zero judgment, no lectures, no drama, and made catching up super easy and straightforward, like it was no big deal. But she also shared community rules and expectations clearly and her calm confidence shows, so you know your belongings safe and in good hands.
Geraldine turned what could’ve been humiliating into the smoothest, most stress-free experience.
Ask for Geraldine if you need anything here!
Amazing service! Thank you Sam for all the help today!
Starting a new account and selecting a 5x10 unit was actually really simple and the whole process was seamless and only took about five minutes, and setup included a new lock, and storage insurance, gate can be acessed by code or bluetooth, app is flawless as well. They're true about the $1 first month thingy too. Awesome!
Public Storage has been great so far! It's easy to manage with the app. I'm so grateful for the help of the staff here, especially Kaity! She was so kind, and patient, and truly helped me come up with the best rental option.
Nice supper nice always helpful
Nick has always been awesome : Polite, efficient and helpful. 😄
Nike is the best very helpful
I just wanted to thank Cindy for her amazing customer service. is this the one from Santa rosa av?
Nick Protassieff was the BEST in helping me find my way through the complexity of upgrading my way into the new storage facility internet system!
The most patient being I’ve met!
Thank you!
Dr. Dennis Hertenstein
Oh my goodness - I just left this facility with the most delightful storage experience ever. When I originally went in a week ago, it was an Extra Space storage but when I arrived today, it had transformed into a Public Storage. I was nervous that my reservation would’ve been canceled or lost, but that was quite the opposite. The two women that were working were not only friendly and charismatic, but genuine and helpful. They allowed me to keep my original reservation after finding the appropriate email. Then they walked me through the steps to download the app to gain gate access, etc. I don’t think I’ve ever left a storage unit smiling as much as I did. I highly recommend this company for your any and all of your storage needs. Thank you again for the lovely customer service 💕🫶🏻
Excellent service, accommodating, willing to make the effort of pleasing the customer.
Nick was very helpful . I appreciate his service
Nick was very helpful finding the right unit size for me today. Thank you
Nick was really helpful and friendly!
Strongly recommend!
Excellent service Nick helped me get squared away in a professional way !
Nick gave me a great price and space I would send his wY
Quick and easy. Nick was great
Nick was awesome. Wish I could give more than 5 stars
Nick and Lizzy were very awesome
Very easy to deal with. NICK and RANDY were very helpful. Price is very reasonable
Super gracious for the service provided upon move in! Thanks so much Nick!!
The men at the site and on the phone were helpful and considerate.
Nick and Randy were awesome.
Great pricing and super helpful staff. Thanks for making a stressful time a little easier to navigate.
Nick & seetha are THE BEST! They helped me get settled in. We're friendly. And explained it really well.
Nick was super awesome and stayed open late to make sure we got our unit
Nick was very clear and very fast and straight to business , we were in and out quick lovely service !! Quick n easy !!
Randy and Nick were amazing! Helped me with transferring units and making my moving process a million times easier! I really appreciate their great customer service!
Our apartment lease was ending and our new apartment move-in date is set for the end of the month. Nick and Randy made it super quick & easy to set up a storage unit to move our furniture into for the time being!
Extra Space Storage on Roseland Ave has been so helpful in our need for storage. The office staff, especially Nick, has always been extremely helpful and accomodating everything I call or visit the office!
Nick was fantastic and very helpful
Really great customer service and friendly staff every time I visit the office to make a payment. Thanks Nick!
Randy is the nicest, funniest guy and always willing to help! And Nick is amazing as well. Thank you for a pleased experience. I feel safe with my items here...
Both employees were super helpful
It's really good there services there are really good.... customers services is great!
Initiated my rental and got things moved in smoothly without issues. Staff was nice, very informative, and supportive. I recommend this place if you need a storage facility.
Nick the office guy is my man! Guided me right along to the correct solutions for me. Conscientious as the day is long. Extra space, give this man a raise!
Nicholas was extremely helpful in finding the appropriate storage needed for my personal items. Highly recommend if looking for storage in Sonoma county!
Amazing service! Thank you again!
Just moved to Santa Rosa and Extraspace was extremely helpful in finding us a good location and Nick was great on getting us set up. A stressful move was minimized by this organization.
Muy buena persona muy amable y me alludo mucho
I've been storing my stuff here since 2019, Nick and Randy have ALWAYS been super sweet and helpful!
I would HIGHLY recommend this place!
Be ready for the egregious "bait and switch."
**UPDATED from 1 Star
Not even 24hrs after posting my review I was contacted by Extra Space and I have to admit, their customer service and dedication by the local managers (Randy and Nick) to find a solution to my situation is commendable, appreciated, and restores my full trust at this location.
Thanks guys.
Signed up little over a year ago for the great price of $60ish for a 7x10 ... 3-4 months later it DOUBLES to $120ish. Ok, fine.. $120 is more in line with market rates.
And now the next notice arrives maybe 8-9 months later for a $100 increase ..an 85% jump (absolutely laughable in its greediness).
The units are about what you'd expect..I've found rat droppings on my boxes despite the traps they setup, some have been broken in to I've heard, the bathrooms are no longer open to paying renters because I was told "they're trying to sell the place so they haven't purchased anything (to replenish the bathrooms or clean then I presume) in a few months."
The people who work here are generally friendly with a tinge of crankiness.. probably brought on by the complaints they have to deal with due to this company's, let's be honest, SHADY business practices.
I have another unit in Sebastopol where I pay $220 now after a $20 increase after 13 months of renting...for a 10x10!... and that unit is indoors, with CRAZY security (almost annoying really but I know my stuff is safe), a roll-up door, ZERO pests, clean, and with multiple bathrooms for renters to use lol.
Stay away from this place unless your just looking to store your things for 3ish months. The facility employees will front you smiles to make you feel comfortable and gain your trust, then the company will gouge your pocketbook with increases after they get you on autopay and hope you don't notice. The front desk employees will also repeatedly ask you to provide a review on Google after signing up know that most of us don't go back to reviews to update. I was going to write a 5 Star review after getting my unit but I just forgot. Thankfully I didn't bc this is NOT worthy of even the 1 star I'm forced to give in order to write this review.
Nick was awesome helped figure out pricing for new storage and transfers
Great service, great pricing, and helpful during the frustrating, and often confusing times of finding a storage unit to rent.
However, G- Maps has not given an accurate entrance location. You will need to drive down Roseland Ave. and the entrance to the office is approx. one (1) city block and to the left side.
Nick was very helpful throughout the complete registration process.
Nick was awesome. Great customer service!
Could not have been easier to book a space for my RV! From calling to enquirer, checking the space out and driving it in all with a few hours! Thank you for making the process so easy and friendly!
Nicholas is very professional, straight forward, and kind.
Great customer service, fast and easy
Excellent service, highly recommend this place
This has been the easiest hassle free storage place I’ve ever been with. Nick was a fantastic help getting me set up! Highly recommend. Oh Also, their prices are pretty faire compared to others.
Very helpful and nice people. Always willing to help.