Spoke with Shannon about my unit and she was the most help I’ve received since I started renting my unit back in 2024. Amazing customer service. Thank you.
Great company to deal with. Everything was excellent. Definitely would recommended. Thank you.
10 out of 10 service from Manager Andria. My husband made a mess out of a reservation and paid for a unit at a different location. Andria helped us with such ease as I was frantic and not so friendly at first. She is top notch and when she was stumped on certain protocols, she took immediate action and made calls to her associates to make sure she was accurate and also trying to find the best options to limit my wallet. Andria, reach for the stars, you are appreciated in the Martinez crazy family. God bless
Sue was so helpful when transferring my store unit she was very friendly and efficient.
I had a situation with my unit and Jessica, a representative of the Brand, Kissimmee location helped me so much. I greatly appreciate all she did for me. She was professional, a problem solver and great listener. Thank you for hiring such an efficient person. She is truly an asset to your company.
I got the hook up with Sue she is the best thank you for everything
Sue is very good and super customer service
VERY GOOD PLACE TO RENT A STORAGE, ANDREA HELP ME A LOT, SHE'S A GREAT WORKER🤩
Thank you ANDRIA for staying late the other day just to accommodate my brother in law with his transfer. He was ready to call it quits on this location but you really swayed him to stay and met all of his needs. Jeff G says thanks
Great experience. Sue gives an excellent service. Very knowledgeable.
Sue gave an Excellent Customer Service. Changed my perception of Public Storage.
Quick and helpful service from Sue. Had a convenient unit with easy access available and got me in & out quickly. Thank you!
Thank you Sue for your help.
Great service from Andria..she has been great to me and showed me everything step by step..she has a great character and very professional..she deserves 5 stars from me
I highly recommend !! Very nice staff and great storage place ☺️ thank you guys again !
Thanks to new staff. Very friendly and great service.
Sue was an amazing help to us resolving an issue with a unit. What a nice lady! Friendly and personable. Online reservation was easy to use and getting in and out with the app works great. The price was right and we hope to continue using this location until we have a permanent home again.
Sue muy humilde and helpful with anything I needed good customer service
Sue was very helpful and answered all of my questions.
Best place to rent a unit from! Sue was very knowledgeable and helpful and took care of all my family's needs. Ask for Sue and you will be in great hands!
Superior service! Beautiful facility and Sue is the best customer service agent ever. Recommend this storage facility
OK
Great experience overall every time I come with Sue
Have the awesome honor to come and be served by the amazing Miss Sue got to love her
Had a flawless and pleasant experience today while reserving my unit . front desk Rep was super friendly and knowledgeable. She went above and beyond to assist me in my needs
Ms Awilda was very nice and has amazing customer service, she was very helpful and understanding, she will be the reason I’ll keep my storage alil longer, So please customers be respectful and Ms Awilda will tend to your needs
Very nice service, thank you Sue!
Zoe's customer service is excellent, and all the explanations she gives about the rental are very clear. The facilities are also very comfortable and accessible. I highly recommend them.
Very fast and simple process thanks to Ms. Sue!
I was so impressed and happy with JOHN his customer service skills was EXCELLENT. HE HELPED ME TO RESOLVE MY STORAGE PROBLEM IN A NICE AND VERY PROFESSIONAL WAY...A+ and 5 STARS TO JOHN..
...THANKS PUBLIC STORAGE TO HAVE EMPLOYEES LIKE JOHN.....
Sue was amazing help!!!!!
Sue is awesome made my day brighter great location, easy access, recommend
The facility was clean, very well maintained & Courtney was a delight to work with. Very professional & personable. Would highly recommend this place to any family & friends.
Wow, Erica is an outstanding property manager. She consistently exceeds expectations with her assistance and customer service. I would suggest this facility to both friends and family.
Ericka was very polite, outgoing and easy to work with. Thank you! She’s the best!
5 stars for the amazing representative in the front Erica! She is truly a sweetheart and helps you with anything you need. If you ever have a situation she’s ready to help and find the best outcome!
I want to give a huge shout-out to Meagan, the manager at this storage facility. She truly goes above and beyond for her customers. From the first moment I walked in, she was welcoming, professional, and extremely knowledgeable. Any questions I had, she answered right away, and she helped make the entire rental process quick and stress-free.
Meagan at public storage on east irlo Bronson is amazing she answers all my questions she is very patient nd well mannered very professional
Erika helped me setup my unit , she is amazing definitely recommended!
Dallis is absolutely helpful and went the extra mile for us. He is the competitive advantage for Public Storage over competitors in Central Florida.
Awilda (1051 Buenaventura) went above and beyond. She helped, assisted, suggested, and answered every question asked. Too bad she's not assigned to the establishment I rented from. She's AMAZING!
Great place reasonable prices and great employees very helpful and friendly
I'm a Rentention Expert in a T-mobile call center in Virginia and will be moving to the Kissimmee area very soon. So, I was looking for storage unit locations and getting prices for my move. The manager (Awilda) customer service was exemplary. I gave her a list of what I was moving and she right-fitted the unit I would need and the price was pretty good. Her demeanor was professional, yet warm and welcoming. Kudos to her customer service skill set. I highly recommend this store and it's staff.
Joe T III
Came in to rent a space and Lynn was so great and helpful. I have rented with other companies before but I can definitely say public storage is the best and so is Lynn!
I had such a great experience renting a storage unit here! From the moment I walked in, Megan and Lynn were incredibly welcoming, professional, and helpful. They took the time to explain everything clearly, answer all my questions, and even made sure I got the perfect unit for my needs. The process was quick, easy, and stress-free thanks to their friendly attitudes and top-notch customer service. You can tell they truly care about their customers. If you’re looking for a clean, well-run storage facility with amazing staff, I highly recommend this location—and especially Megan and Lynn!
Lynn was very helpful and extremely courteous. Gave us useful information.
Lynn is awesome! Great customer service!!
Lynn is amazing. She is full of so much joy. I wasn’t having the best day but as soon as I walked in I was greeted with the brightest smile. She made my day! Great service.
Lynn was great! She called me to help me rent a unit at the Simpson location. She was funny and very patient with me. Awesome service! 10/10 definitely recommend! Thank you
Lynn was great!! Super helpful!!
Excellent service Lyn was AMAZING!!!!!!🎈🎈🎈😁
Came in today unsure of what I needed, but when I got there I was greeted with a warm smile and excellent customer service. Lynn helped me with the best service and made the whole process of renting a unit extremely easy. If you’re looking to rent a storage unit I highly recommend renting one with Lynn at public storage.
I went to the store early today and Ms. Awilda, the manager, gave me a big smile. I'm new here and needed a storage unit for my work tools. Awilda showed me around, and I felt like my stuff would be safe here, unlike the last place I checked out.
Thanks you Awilda, and I recommend this place to anyone who's looking a storage unit
Eli G.
Giving a shout out to Megan for excellent service to customers! Very knowledgeable!
I just spoke with an associate at this location approximately 0930 on July 9th, and explained exactly what I was looking for. While they didn’t have any units available at this specific site, they went above and beyond to help me find the perfect unit just down the road.
He was extremely knowledgeable, answered all of my (many) questions with patience and honesty, and made the entire process so much easier. I truly appreciated the transparency and genuine care during our conversation.
Unfortunately, I didn’t catch their name and couldn’t find it in my documents after securing the unit—but to whoever you are, just know: YOU ARE AMAZING! Thank you again for your help!
~ Yvonne Rosario-Guzman ~
Wow I was blown away by the service I received especially from Jahaira
Jahaira is the best, she is always attentive and willing to help her customers
Thank you Jahaira for correcting my issue and making the transition seamless.
The Service is excelente. I recommend it for any of your needs.
Natalie was amazing!!! She was so knowledgeable and was super super helpful! Made the process so easy
Fue phenomenal!
Ella es lo mejor!
If it wasn’t for Natalie I would have rated this a 1 star. When I first purchased this unit I felt the customer service rep I spoke to on the phone was untruthful about their pricing and how often the price would increase. Natalie who works on site changed everything. Natalie not only listened to my ranting but she answered all my questions and was extremely understanding of my situation. She truly went above and beyond to help me. Natalie’s customers service is exceptional. Thank you Natalie for everything you did for me.
Natalie and Dominick ensured our unit was clean, provided the best prices available, and we were well-informed.
My first impression Excellent customer services
Thank you to the manager” Jess “
Fast, simple and easy 🙂
Great service, super clean ... Natalie is a great person 👍🏻
Excelente lugar muy bien atendido por Natalie
Good storage and better treatment. Natalie was really good giving us options and accommodating our needs. Really recommend it.
Estoy muy contenta con el servicio y quiero darle las gracias a Natalie por ayudar a mi papa Daniel Nieves con todo el proceso de conseguir un buen storage. Super recomendada por nosotros, un excelente trabajo y atencion. Gracias por tu profesionalismo.
Very helpful I recommend Natalie to anyone
Very friendly and a 100% customer service.
Natalie was amazing gave great rates!
Excelente atención!! Nataly me ayudo a buscar la mejor oferta posible y en menos de una hora me resolvió. Super recomendados!! Gracias
I literally called last minute to get some information and Natalie was super helpful and assisted me. Amazing customer service. I totally recommend this storage place it is very clean and safe, they have cameras everywhere.
Real nice costumer service
Good customer service from Natalie
I recently had to move my belongings to a storage unit and I came across Extra Space Storage. I'm so glad I did! The lady at the front desk was so polite and patient with me as she explained everything to me. She even came outside to show me how the system's lock works. The space was clean and the storage unit was pretty spacious. The elevators were also pretty wide and we were able to take our things in less trips. I'll definitely be using this space again for future use.
Great management by Natalie, this location has been amazing. She always keeps things running smoothly and clean.
Excelente servicio!!!! Casi siempre me atiende la gerente Natalie y siempre da un buen servicio al cliente.
Very clean. Easy rental process quiet and safe
Excellent services and orientation.
La atención de la manager Natalie Gómez fue excelente! Explicó claramente las opciones , los beneficios y los acuerdos .. excelente customer services
Great experience, manager up front explained in details each capsule of contact clear and straight forward. Positive attitude and willing to explain the free month storage plan and the month to month plan options. Very clean facility with temperature climate so your belongs will stay safe. ( for painting or any personal collection you my have). Bottom line great place and great manager.
P.S. As long as you follow rules you should be fine. ( been here 2 weeks and everything great!!!)
The gentleman l spoke was wonderfull and very kind.I think his name was Jamie. Very nice guy. Congrats.
VERY HAPPY WITH MY CHOOSING IN WITH THE COMPANY EXTRA SPACE STORAGE BYE AND THANKS BYE ADIOS
Extra Space Storage has been a great transition for us. We were at the previous location for 16 years and were not appreciated as much as Extra Space Storage has made us feel. Thank you guys
Darias mas pero solo hay 5. 😀
Great, customer service and Great explanation
Thank you!! Natalie for your help I appreciate what you do for me. Muy amable Gracias!!
This storage facility is great. The location is clean, air conditioned, and the workers are polite and professional. Jess and Natalie in particular, are friendly, helpful, and informative. I would definitely use their services again!
Great storage location, clean, easily accessible. Jess Monsalve was the best in helping me after the lock key was misplaced and we had a delivery coming in.
Excellent and friendly service from Jess M
El lugar está bien limpio y las empleados son excelentes
Excelente atención pronta respuesta
Wonderful! We love how secure and safe this place is! So excited to get started here! Shout out to Jess for helping us so well and giving us all the info we need! She is wonderful!
Excelente atención de Jessica y Natalia, muy buen servicio
The best attention and excellent service for these very kind girls very grateful!! Thank you Jessica and Nataly
Natalie was great. Great explanation of services. Lots of patience. Amazing customer service. God bless her. 🙏
Jess and Natalie were phenomenal! They made my storage experience extremely smooth.
Servicio eficiente. Empleadas muy amables y atentas. El proceso muy rápido y sencillo. Gracias a Nataly y Jess por toda su ayuda.
Natalie is awesome she helped me out, gave me great informative information. Showed me the unit. Great customer service!