Samuel made the process simple. Five stars. Appreciate the simplicity.
Very convenient location super secure, and nice staff! Everytime I come the floors are clean and easy to access.
Sam was great and got me just what I needed!
Darrius was Personable, efficient and very professional. Thank you for all of your help in securing this unit for my daughter!
This location was clean, easy to move in, and no issues while staying there. No bugs, rodents, or vagrants. Very secure as well. I would definitely recommend this location and if I ever need storage solutions in the future, I plan to return to this location.
Darrius gave us impeccable service. He took his time and answered all of our questions. He was very kind and got us a unit for a great price!
Leo was great ,give me a good help
Ron and Essence are super helpful. Great customer service.
Darrius was super helpful and very knowledgeable about how to transfer units. And explained all payments and what we would be paying for.
Thank you Mr. Darrius for your help!! We appreciate your team Mr. Jovan. Samuel is a great addition to the team.
Very friendly and easy to work with!
Fast and efficient friendly service
Darrius was extremely knowledgeable and helpful in assisting me in picking the right storage unit for my needs. He provides exceptional customer service! Thank you.
Service by staff was great!
Jacqueline, the manager at Howell Mill Rd location in Atlanta always provides exceptional customer service. She is knowledgeable, courteous, helpful, professional , and is a tremendous asset to Public Storage.
Nailah gave me wonderful service today help me update information and get me set up with autopay
If one could give Darius a 6 star, I would.
Darius was super helpful giving me a tour of my reserved unit before move in so I could make sure that everything was up to par and the facility is extremely clean, well organized and in such a convenient location!
Darrius was friendly and helpful. Made process very easy for processing
Darius was amazing. I love this public storage.
Darrius was great with excellent customer service!
Great service highly recommend
5 Stars all the way
Trakita is amazing, she does a lot of great work always helping customers out and honestly she deserves a raise , she goes above and beyond and property is truly a pleasure renting here
I had a great experience with my storage unit thanks to Carla! She was incredibly helpful, professional, and made the entire process smooth from start to finish. Carla took the time to answer all of my questions and made sure I felt confident about my choice. The facility is clean, secure, and well-maintained, which gave me peace of mind leaving my belongings there. Her excellent customer service truly stood out, and I highly recommend working with her if you’re looking for a storage solution
Amazing service! Carla was pleasant, informative, professional! Great from start to finish made our process very smooth and easy!
Give that man Darrius a RAISE!! LOL he’s been FANTASTIC throughout the entire storage rental process.
I initially had trouble booking a certain reservation only to realize it was sitting in my cart (silly on my part!). Darrius helped me out super quick & was able to send me a booking link after a short phone call. I then realized I wished I had pushed my move-in date back a bit. I called Darrius after not having much luck with the corporate Public Storage people. Darrius had me come to the office & got stuff settled in all of about 2 minutes!! 10/10 customer service & I highly recommend working with Darrius!
Just got a storage unit… The staff Is Great & Are Welcoming At This Location..The Place Is Very Clean
I bought a storage unit at Public Storage and the building layout felt like it was designed by an escape room enthusiast with a grudge. The elevators trapped me so many times I started considering forwarding my mail there. Every hallway somehow led to a different hallway. I’m pretty sure I accidentally crossed into another dimension near Unit C-47.
But then there was Deuce.
Deuce carried this entire experience on his back like a retail gladiator. Calm, helpful, funny, and somehow able to give directions in a building that appears to have been engineered by raccoons with blueprints. Without him, I would’ve left stressed, sweaty, and emotionally damaged by Elevator #2. Instead, I left only somewhat sweaty.
Public Storage: fix your elevators. Deuce: deserves a raise, a trophy, and probably partial ownership of the building.
Carla is so amazing! She showed me several units and was very professional and extremely friendly.
Andi was was awesome. Loved her energy and personality. Thanks for all of your help.
Great place 24yr is clutch
Great customer service! Friendly staff! Had an issue with a parking spot and they took care of it quickly and efficiently! Facilities were clean as well!! Great location!! Highly recommend!!
Carla helped us out today, made everything very easy and straight forward. Will be coming back if I need another storage unit!
Darrius was great. He covered everything and quickly and clearly without making us feel rushed. Great experience!
Darius has been incredibly attentive and proactive—he followed up personally, addressed my concerns, and made sure I felt taken care of. That kind of service is rare and very much appreciated. Thank you.
But let me add to this review for folks to realize what is happening with Public Storage.
I chose this location because the facility was new, clean, convenient, and the move-in process was easy. However, my monthly rate increased by nearly 50% in less than 6 months for the exact same unit.
I understand rates can change, but increases this quickly feel frustrating for loyal customers. I’m hoping management can offer a retention adjustment or loyalty pricing before I consider moving to another facility.
Not a happy Public Storage customer.
The property staff has always been amazingly wonderful, and always willing and able to help with answer questions or navigating the space.
I particularly love the fact that there is a bathroom on site and the building is super modern with top security features.
Darrius was very helpful, great customer service!
AndiI and Darrius very helpful I gavea10
Riddhima Had amazing customer service and was very helpful. My only concern is that my unit is infested with ants and they have invaded my belongings
Needed to change my unit and they were very helpful with the switch!
Very nice and clean facility and great staff
Thanks to Carla she is WONDERFUL. I was stressing about a storage unit and she gave me more information then what customer service did on the phone and help guide me through how to get access it was a smooth process.
Carly was wonderful , she has great customer service !
Carla was very sweet and informative! Defiantly your best staff member!!! :)
Carla was amazing and very informative with signing me up for my least. She’s a great asset to the company. Im happy she she assisted us today.
Great service and people. Carla was great
Upon going into public storage today, I encountered Miss Carla behind the desk. She was absolutely phenomenal. Excellent customer service skills and very friendly took me to a space that I was very pleased with. She knew the dimensions of what would it take for me to complete this process today, I really enjoyed working with her thanks.
Really great and experienced staff member experience. I unfortunately do not remember the gentleman’s name but I was there 4/28 around 1pm. I will definitely recommend this storage because of staff like this. Very helpful and understanding guy.
Darrius was fantastic! He was super knowledgeable about everything regarding the property! Very friendly and not pushy at all! This is a VERY secure public storage,,
Darius did a phenomenal job explaining all the ins and outs of what they offer. His customer service ability is top tier and he is knowledgeable and able to answer any questions.
These guys are so professional and friendly. The place is very very clean and prices are very reasonable!
Darrius was great on my first storage rental
Mr Derrick was the individual who assisted me. Ge was very informative and asked all of my questions. I was concerned about the pricing and he explained that I would receive updated information in advance before any changes made to my account. Thank you
If I can put 10 stars I would, the PM named Derrick was beyond amazing,I had trouble with my unit, he had a line of people waiting, he was very patient, he is very nice. Not only did he assist he also showed me the unit to see if it would fit my needs, the guy that works there is not very friendly or helpful, I walk the beltline every morning, and decided to walk in when I saw a new face. Please ask for Derrick, keep him there.
Great customer service. Mrs keyana was very helpful
Darrius was super helpful and kind. I was driving a uhaul and he even helped me reattached my ratchet straps that had fallen off. He got me into a bigger unit as well. The process was flawless and quick.
Kay made sure I was good moving my stuff in and out!
Darrius was super kind and helpful and showed us the two units we were interested in! Very great conversation.
Darrius was great! Loved the tour and my questions fully answered.
Derrick was very helpful, efficient and quick. He quickly pulled up an available unit for the size I requested and shortly after we went to see a unit. During the process of purchasing the unit he explained everything very well and made sure I was set up on the app and could navigate the app properly and successfully. Great experience!
Best storage and service ever! I highly recommend it!
Derrick was super helpful he even went to check how far a unit was for me because my mom is disabled and can’t walk far. He was so kind and hooked up my unit right over the phone with a personal walk through the next day!
Darrius was very helpful with guiding me with buying my first storage unit and made the process simple and easy, 5 stars all around for me
Great service and facility!
The manager patiently assisted me with several issues
Trisha was a great help, I’m so happy , I also received a great deal online!
Kim was straight to the point and accurate through the whole process
Amazing as a storage facility can be and the staff is great! Love Jamie! Safe and secure, not hectic or janky! Been a satisfied customer for a year!
Whitney was great, walked me through the unit to make sure it was the right fit! Great customer service, thank you Whitney!
Darius helped us with an issue we had with our rental. He listened to each concern, cleared up the misinformation we were given and helped us find another unit that perfectly matched our needs not that far away. Thank you for all your help.
Darius was professional, friendly, informative. Explaining company policy in a more simpler way to answer all of my questions.
I was having trouble finishing up my rental online. I went to the facility. Andi was great, she resolved the issue & answered all my questions. Many thanks for her excellent customer service!!
she’s verry patient and kind helped me rent my storage in no time
I needed storage in a hurry. This facility was built very recently. Darrius told me my options clearly, showed me what and where they were, and answered all my questions very helpfully.
Newly opened storage spaces
- very affordable
- clean
-app protected building
Wonderful staff / customer service
Thanks Duce for your help- you made a wonderfully located storage unit even more worth the business .
Andi @ Public Storage 597 Cooledge Ave NE Atlanta just provided me one of the best customer service experiences that I've ever experiences anywhere. She showed me around provided me with all the information that I Ineeded, even anticipating my next question. Because of Andi's service I locked the service in for the whole year!
Thank you Andi for a great service experience.
I had the awesome experience of exemplary customer service given by Riddimah, whom has maintained the property in such a manner that I’m no longer afraid. She is professional and proactive in the duties of handling day to day operations
Darrius was an absolute pleasure, made it so easy to come in, see the space and get set up in less than 30 minutes. I didn’t feel rushed and he was so kind when asked to repeat several things.
The booking and move in process was so easy. Booked online, got my code, then was automatically able to access my unit. You can also download the app to streamline the access process. A key and lock were available in the unit. Clean indoor and outdoor units. 24 hour acces options available as well.
If you want to bypass the "human interaction" this is ideal. The manager called a few days later to check and make sure everything went well. Awesome experience overall. Highly recommend.
Thanks that you guys finally got a new professional manager Micheal
Super easy move-in process- The facility is new and super clean, easy to access storage. Darrius was very professional and helpful.
Michael was very helpful and a great property manager
Darrius was very friendly and patient as we rented our unit.
Darrius was very kind and helpful.
Darrius gave great professional customer service and was thorough.
Moved my stuff to a new unit on a new property when I had moved out of town. They were very organized and respectful with my things. Everything was organize neatly, and Darrius is the office was extremely helpful with the transition. Great NEW location by the Park
And I was awesome with the process. And have me some good life advice
Great service Darrius was a great help.
Andi and Darrius. Very helpful with assisting me with the correct size unit. Also very new facility located across from Piedmont Park. Highly recommended
I just rented a storage unit from this location and I just received the best customer service from both Darius and Whitney! They were very knowledgeable and helpful in helping me to choose the right unit. They made the process so smooth & easy to the point I didn't want to comparison shop any other storage facilities! And there was another one right up the street! They were very pleasant and informative. They made me believe that great customer care and service still exists! Great job! I recommend renting from them! Ask for Darius or Whitney! 👏🏾 👏🏾 👏🏾
The NEW 597 Cooledge Ave is great!
Brand new facility and staff are very friendly. Darrius helped me to get settled very quickly and smoothly.