Megan was so helpful and polite 😀
Irene from the Foresthill location was best customer service representative I've ever spoken to. She was very kind and efficient when taking care over the phone.
Very nice to deal with. Thanks
Great Job Irene You are amazing !!!!
We have been dealing with Irene for over a year and she has been incredibly helpful and kind!
There good, affordable, and they reach out. Thank to Irene, she's super courteous and easy to work with!
Irene was great... super friendly highly recommend you rent your unit here
Irene is great, very informative and always looking out for tenants' best interest. If you're looking for a storage unit in the area - look no further.
Service was awesome!! Irene was great :)
Irene was a great help in getting us set up with a unit. Showed us multiple units and helped us get the greatest value for our money
THANK YOU IRENE!! Coming to the rescue on a Sunday to save the day with wasp spray. I have rented before and didn't have a wasp issue. I moved in at July and everything was fine then, guess they found a home. The spray helped and we were able to get in with no more issues.
I had questions about my storage unit and the representative Irene was very helpful, respectful and very nice to deal with I never dealt with storage units before and I’m glad I chose this one with a nice atmosphere and price
Irene was very helpful and upfront with us we really enjoyed how clean and organized everything was! We are excited to move in our things tomorrow
Convenient, reasonable safe and friendly. Close to my home and gives me the extra space I need. Irene is always friendly and helpful!
Irene is the best. Easy to work and communicate with. No complaints. Unit was clean and ready to go.
Miss Irene is AWESOME! She made us feel right at Home, and treated us like Family! She was particularly welcoming to our seven-year-old Princess! Putting the penultimate customer service to the side for a moment, I wish every human being in the world took after Irene's warm and resplendent spirit! Thanks so much Irene!
I just completed processing my storage unit rental and let me tell you! Irene was excellent! She made me feel like we knew each other. She kept it real, down to earth, highly professional and funny. I didn't expect processing a storage unit over the phone would be so much fun😄 Thank you Irene, you are a highly valuable asset to your company!
Always a great experience. Looks great after the renovation. Irene is the best. She is always so very kind and helpful. She kept me up to date during the painting of the facility. She is why I stay here
During this difficult time having to move , Public Storage made things very easy. Irene has been amazing to deal with and helped me with all my questions. Thank you
Recently I had the opportunity to work with Irene and I can't say enough about the exceptional service she provided. Irene took the time to listen to my needs, answer all of my questions, and thoughtfully guide me through the best options available. In a time when outstanding customer service seems increasingly uncommon, Irene sets the standard. I highly recommend this storage location because of the excellent care and support she provides!
I've been at this storage facility for several yrs. I'm totally satisfied with to service from the managers. The current Manager Ms. Irene is the most polite cheerful one so far,she actually remembers your name and last conversations..even if it's been a month. I hope she doesn't get transfered.thank you Ms Irene for being so helpful.
Great facility for long or short term storage. We encountered some confusion with storage unit mix up (my fault) but Irene was there to help all the way. I can’t say enough about her customer service attitude and skills, she is a very friendly person dedicated to her job (helping customers and assuring that things run smoothly at the facility). Irene, thank you so much for your help and concern. You are certainly the right person for the job and I appreciate everything you did to make a confusing situation so much better.
Just rented a 10x10 unit at Public Storage and had a really good experience. Irene was upbeat, professional, and incredibly helpful throughout the process. She made the signup quick and easy, which definitely made it feel less like a chore. Appreciate the great customer service.
Called about an issue to Irene. She did an excellent job trying to fix the issue.
Irene was a great help! She was very professional and efficient. We had everything we needed to move in within 20 minutes.
At the Forest Hill location. Irene is very helpful with providing timely service. Always available, extremely knowledgeable and eager to provide you with need to know information. A great customer service advocate
Stopped by today to check on renting a storage unit. Irene, the person in the office was most helpful.
Had to go in as the app was not allowing us to access my account. Irene at the Forest Hill location was wonderful and helped us immensely. Every interaction I have had with Irene has been wonderful.
I am very happy with the service we receive from Irene. She is always very pleasant and helpful. My name is Susan and we have had a storage unit since November 2023. I would recommend Public Storage to anyone who has storage needs.
This facility is clean and well kept Irene goes out of her way to assist customers. She is an excellent spokesperson for this business. Cindi & Paul Langford
I have been a customer here for a several years. I have been very happy with my unit. When I ran into a problem, Irene (the property manager) was immediately available to help me resolve issue in the most friendly, helpful manner. I am very grateful for her taking the time to understand my situation and help me. I would highly recommend this location!
It is always a pleasure to speak with the office manager, Irene - she is consistently upbeat and eager to assist.
Irene was more helpful then corporate. She got me settled in to my storage unit and even called me to make sure everything went well at a different location. What corporate could not do she did. She is a superstar.
I went into public storage to meet with the manager because the phone rep couldn’t answer my questions. I was fortunate enough to meet Irene. She was welcoming, patient, and informative. She answered all of my questions, and gave the best customer service.
Irene was awesome. She helped me solve an issue I created right away. She was very kind and attentive. Greeted me right away with a smile and made me feel very welcome. She is the fifth star there.
The property is clean and updated, and Irene is fantastic! Highly recommended!
I spoke with Irene from Forresthill location. She's exceptionally friendly and helpful. Thumbs up to Irene. I highly recommend Public Storage with great customer care. Thank you Irene. Keep up the good job!
Great communication with Irene, other than forcing you to sign up for their insurance, it is easy to cancel afterwards. Also they charge you for a lock so bring your own and they can remove the lock charge.
Irene was super helpful to my family during the entire process setting up the unit. She was always available and promptly returned any phone messages I left--and I had a LOT of questions. I highly recommend using this storage facility!
I had a billing issue and Irene took care of it quickly and pleasantly.
Long time renter space was great easy to access. Irene was always super helpful!
We rented our unit online and was pretty seamless- when we arrived to start putting stuff in our unit- the door had a malfunction and wasn’t able to open- the onsite staff(Irene) was able to assist in transferring our information to get another unit and we were able to move things in- she was very sweet and helpful in this situation.
Irene at the Forest Hill location is amazing. She tries to help you if she can with pricing and discounts. And she always keeps you informed and is very efficient.
I had the opportunity to meet Irene, the property manager at the Forest Hill public storage facility this afternoon. I was quite impressed by her friendly, welcoming demeanor and her keen attention and willingness to problem solve my storage needs. Frankly it's rare anymore to encounter this level of customer service displayed by Irene!!
I can’t say enough good things about the support I received from Irene and Ben during what could have been a very stressful situation. On my very last day clearing out my unit, Irene went completely above and beyond—she was incredibly responsive, immediately returning my calls, and even offered after-hours help if I needed it. That level of care and dedication is rare and so appreciated.
Ben was equally amazing. With a snowstorm creating obstacle after obstacle, he stepped in with clear guidance and practical solutions to help me manage clearing out my units despite the conditions. His calm, helpful approach made a huge difference.
Thanks to Irene and Ben, what could have been overwhelming felt manageable. Their customer service, kindness, and willingness to go the extra mile truly set them apart.
Ben did a superb job helping us secure a storage unit. Very professional, knowledgeable, and friendly!
Ben was very helpful and provided outstanding service
I have had a unit at the Forest Hill location for a while now and I have to say that the customer service provided by the facility manager, Irene, is second to none. She was so helpful when I had an issue and went above and beyond to find a solution and make me happy. 10/10 Highly recommended!
Irene has been very helpful. She is always cheerful and pleasant to work with. I would recommend Public Storage.
I called and spoke to Irene this morning about an issue I had with my account. Irene was extremely helpful and friendly. Thanks again Irene.
This was our first time using public storage. Irene was very helpful as she guided us through the process. She was kind and patient and answered the many questions we asked. Thank You Irene.
I called today to ask about my unit, Irene was extremely helpful, knowledgeable, and very friendly. She completely resolved my issue. Thank you very much Irene.
Irene provided fantastic customer service. She answered all my questions and even helped get my monthly payments organized. She is awesome!!
Ben helped us with everything
Ben was a huge help with getting my storage unit for a good price and helping me move stuff
The public storage at Newport Place in Forest Hill. It’s the finest storage facility I’ve ever used beginning and ending with Irene, friendly demeanor, and excellent service.. I could not be any happier….
Irene was incredibly helpful, highly recommend!
Looked into renting a unit for my daughter and her husband and ended up meeting Irene. From the moment we spoke, she made the entire process clear and stress-free. She didn’t rush us or pressure us—she patiently walked us through every step, explained how everything worked, and genuinely listened to our concerns. What stood out most was her follow-up; she checked in a few days later not to push a sale, but to make sure we fully understood everything and had what we needed to make the right decision. By the time we left, we felt confident, heard, and genuinely taken care of. We knew our daughter would be in a safe, well-managed location—and that we made the right choice because of Irene. Absolutely outstanding service.
Irene is so sweet she helped me understand the new gate system and has the best smile.
Irene from this location went above and beyond to assist me while the manager of my location was out.
She followed up as promised and even followed up after I reconnected with the manager of my location.
Thank you, Irene for coming alongside me and handling the situation professionally.
I was very pleased with the efforts and finesse Ms Irene. She took ensurem my rental space location was very convenient.
My mom visited the Belair/Forest Hill MD Public Storage location to make a payment for my unit in another state, and we couldn’t have asked for a better experience! Irene was absolutely wonderful in her patience, professionalism, and incredibly helpful in quickly locating my account and making sure everything was handled smoothly.
The facility itself was spotless and well-maintained, which really stood out. The office area was clean, organized, and welcoming, and the whole process was fast and hassle-free. It’s clear that the staff here take pride in their work and in keeping the property in great condition.
Huge thanks to Irene for her kindness and efficiency. She truly made the whole experience stress-free! Highly recommend this location for anyone looking for friendly service and a clean, well-run facility.
Great Halloween deal! Appreciate customer service. 5 by 10 Unit very tall, clean and safe!
Irene was super helpful in getting my family's storage set up during a sudden moving event. Very grateful for all her help!
So far, this has been the best storage place that I have been at. Irene has been such a big help with everything and all my needs. Every time I have a problem, she can either handle it or find out what’s going on and takes care of it Thank you Irene for making everything so easy.
I have to agree with previous reviews, Irene rocks. Was tremendous help with billing and future options
Wonderful customer service at the forest hill location, even when renting for a different location!
Irene has been a pleasure to deal with and has gone above and beyond to ensure that I am pleased with my storage unit. Excellent customer service, complete ease of access. Would recommend to a friend!
Allie was super sweet when I came to sign my new lease, answered every question I had and was very welcoming!
Irene the manager has been so helpful in paying my bill . She is very helpful at helping her customers in every way possible. I give her Five stars for all she does to help .
I had to come in since the switch over to update some things and Allie was so helpful and very welcoming, and knowledgeable about everything I had questions about. Great experience.
the property manager Irene was so helpful and very knowledgeable. She made several suggestions that made a big difference for what we needed. Great to work with!
Allie was so helpful today, I had to come in to sign a new rental agreement and she was amazing!
Irene was extremely helpful and friendly! Excellent customer service! She made my day
Much better prices then I was paying before and the office lady Allie was so sweet and helpful when It came to making sure all my needs were met.
I had a few questions coming in about the new company taking over and Allie was so helpful, answered all my questions and got me a cheaper rate as well ! Definitely a good switch!
Went in today to make a payment and the young lady at the front Allie was so kind and welcoming, glad the new people are so friendly !
Irene helped me set up new rental agreements. She is so awesome
So glad that l got to meet her. Very Very helpful
Irene is great! Not only help me find the right storage for the right cost but also a bit of therapy. :)
Public Storage acquired the facility at which I have been a long time renter. They were very helpful and worked with me and my wife to get a much better rate and a new refreshed unit. I'm saving a ton of money and no more maintenence issues. Extra thanks to the local office for being so kind and helpful.