Paria took great care of me! 👍
My move in was easy, the facility was clean, all the staff encounters were courteous and informative. Happy customer.
I’ve been struggling with an app access a little and entrance could be a little better, but the overall experience is outstanding. I feel that the place is very much well managed and maintained. Thank you very much!
Everything was as planned on the move-in experience. On-site staff was tremendous, helpful, kind and made us feel like we were welcome and important clients. Appreciate that a great deal, left another storage company that did not appreciate our business.
Amazing customer service by paria
The experience was great and customer was Amazing thanks to Paria!!
This storage facility is fantastic. They got me all squared away moments after signing up to rent a storage unit at this facility five stars all day.
Just signed up! Everything was great!
Always Great customer service.
Jude was a great help in figuring out my lock
Owen was very helpful and friendly. Pleasure to work with.
Paris was helpful about a question I had.
Helped me out quickly and effectively.
Thanks Owen!
I came to the property yesterday and met Megan, and my experience was great. She walked me through the entire process. I explained that I prefer renting in person because I’m visual and need to see what I’m renting beforehand. I asked a lot of questions, and she had an answer for every one. It was clear she knows the property inside and out because there wasn’t anything I asked that she had to stop and think about. She made the whole process easy from beginning to end and really put my mind at ease. It feels like I made the right choice.
This storage facility is very nice and clean. We liked how it's inside and you can drive right in. Megan was very helpful when we went in to look at the units we were deciding on. We had never rented a storage unit before. She showed us around and was very helpful with getting the rental set up and using the app.
Oen and Jen did a great job. This facility is very clean and managed with such care for the customers.
Megan was a star studded employee❣️ She has been a breath of fresh air when it comes to dealing with Public Storage/Commerce. I really appreciate having someone who is courteous and kind at the same time. Public Storage you have a gem working for you!!
Jay and owen were very helpful with my storage unit and anything else I needed to know
Awesome people
Jay is very helpful with everything
Clean, secure storage facility
Easy process thru their app
Nice place, clean and accommodating. Jay and Owen were great!
Shout out to Beth for assisting me through registration and informing me in detail about all I would need to get into my unit.
Jay helped me with a lot, like the Public Storage app and she have a great personality
Very helpful answering questions and transfer to new storage unit.
Awesome service by Paria. Thank you for your wonderful help in assisting me with a walk-in appointment. See Paria, she will help you with a smile!
I had a great experience with customer service today. I was concerned with my monthly payment. Meghan called me from my location I have been at for years and asked me my concerns. I let her know why I was shopping. She was able to lower my cost and let me know another way to lower it even more. She answered a couple questions I had and explained the steps I needed to take. I am glad she called me this morning. Mark.
*EDIT* 3/27/26
I had another issue with my account. I stopped in the office and spoke with Jay. Jay assured me she would look into it and call me later and fill me in. She of course called and solved my issue! Jay was very helpful and very polite! I will continue to refer friends and family to this location! Mark
I had great service with Jay Jude
Great facility. Very professional. And Jay really helped me out! A++
Jay,
Extremely kind, helpful and resourceful.
Excellent customer service! Thank you
Jude at Public Storage was fantastic. During a walkthrough inspection she noticed my unit wasn’t properly locked and took the time to call me right away. That kind of attention and service is rare these days. Really appreciate the heads up and the professionalism. Thank you, Jude.
TJ Theisen
Jude at Public Storage was incredibly helpful when assisting me with processing some paperwork and returning a lock. She was friendly, knowledgeable, and made the whole process quick and easy. It’s always nice to deal with someone who clearly knows what they’re doing and is happy to help. Really great customer service — thank you, Jude!
Jude was great to work with! Professional, knowledgeable and personable. Answered all of my questions and was wonderful in helping me rent a new storage space.
I visited this location on the first and I was incredibly frustrated because it’s a large facility and there were only three carts. Multiple people were on the property many of which were moving by hand. I couldn’t believe it so I went searching for additional carts and seen where a customer was inside of her unit doing whatever but had two carts and there was at least 10 people moving so I approached her and asked to get a cart as she wasn’t even physically using it, she just had her belongings on it. She was reluctant. I happened to run into Megan on the property where I wasn’t exactly my happiest and expressed my concerns and irritation. I walked away prepared to move what I could by hand like many others and she found me by the entrance and handed me a cart. She was a godsend. I’m giving her the five stars cause that property ought to have more than three carts. But she deserves the recognition.
Paris was very helpful, pleasent and professional. Made renting the unit a breeze! Also very friendly!
Look no further!! This place has amazing rates and even better staff! Jude is amazing! very professional and knowledgeable. would totally use again.
This storage facility was amazing, “Jude”was helpful and patient even when customers weren’t being the same towards her . I highly recommend this storage facility
Colin at Public Storage was extremely helpful throughout the entire process. He took the time to show me the available units and made sure I got one on the exact floor I wanted, which I really appreciated. He was professional, friendly, and answered all of my questions clearly. The whole experience was smooth and stress-free thanks to his assistance. Highly recommend working with Colin if you’re looking for a storage unit.
Comparing storage units and cleanliness, easy to access, etc. you know the gig, this place was clean organized, and to top it off. It was hosted by Jay, She was efficient, organized and even Smiley 😃
Thank you Brandon and Paria for your help today, I appreciate you and your storage facilities and you guys have always been on top of things if any issues arise.
Just moved in to this Public Storage again after using it a few years ago. The employees worked with me through some site issues and made everything work out.
Unit was clean and in good condition upon move in!
Since I’ve rented a unit with this facility, the have been nothing but professional. Paria was super helpful and extremely nice!!
Paris is quick and professional.
Jay the manager was very helpful.Thank you, very much. You need more people like Her. Also like Thomas and also like the wonderful lady with blue hair (who's name is forgot)
Jay, Thomas and Jude, were super helpful getting us back in our new unit!
Paria was very professional
Paria was kind and helpful in my time of crises.
Dealt with Paria who gave my outstanding service. Very polite and nice. She is an asset to your company.
Megan was helpful and made everything easy. Good experience overall.
5 stars for sure!!!
Attentive, caring help from Paria who manages the facility.
I heartily recommend this facility for all your storage needs.
When I called about storage I spoke to John. he was very professional. He helped me with all of questions seemed very knowledgeable about property and proocess.
I've had a wonderful experience here, John was beyond helpful with all my questions. I highly recommend this location, definitely ask for John!
I had a great experience John was so professional and kind.
My fellow John was helpful and understanding. Very professional!
Aaron is a great guy, and also very friendly and helpful. I say hello to him when he’s around and he always has a smile on his face. But one day - he helped me get back into my locked car. I had never really chatted with him before. If I had picked a different public storage I could have had to have walked home - my phone was dead too. I’m so very thankful for him and his help.
Find yourself a man like Aaron. Until then - use this public storage.
john smith helped me and mom ! he is very nice and a good worker !
I’ve had an excellent experience at the Public Storage location in Commerce Township. The facility is always clean, organized, and easy to access — but what really makes this location stand out is Samantha.
Samantha is an outstanding manager who goes above and beyond to help customers. She’s professional, knowledgeable, and genuinely cares about making sure everything goes smoothly. Whether it’s answering questions, helping with unit options, or handling any issues quickly, she’s consistently friendly and efficient.
It’s rare to find someone who manages a busy facility with such attention to detail and kindness. Because of Samantha’s excellent customer service and leadership, I’d confidently recommend this location to anyone looking for reliable storage and great service.
Was in a few weekends ago and got some grade A service from Meagan. Ive had storage units in the past and have always searched online versus in person and all the available options were presented to me unlike the online exp and I was able to make the best choice, thanks again Meagan
This is a nice facility. Everyone that I have spoke to have been really great but I wanted to mention Megan. She’s helped me navigate how to do everything over the phone. She was so helpful cause hadn’t rented storage before. Thanks for all of your assistance and patience with me.
John was great, he helped me with my very SPECIFIC storage requirements. Fair rates and very private.
Tiffiny was able to help me gain access. Her timing was perfect. She did it quickly and was exceptionally pleasent.
Thank you
I spoke to Megan and she is always so helpful. Even though rates go up, she always find ways to make you feel better because she cares. I am always glad to hear her answer my call. I highly recommend anyone who needs assistance to ask for Megan.
Had the good fortune of having Megan call me today to let me know that I hadn’t locked my unit correctly.. while we are on the phone she also assisted me in resolving a lingering issue with logging into my account on the app. Very much appreciated her dedication!!
On Sunday 6/29/25 I visited this location because I had question about a unit that would fit my needs while moving. I spoke with a young woman name Megan, and she was so helpful! I have never rented a storage unit before, but she was so patient with listening to what I would need to store and suggesting the right unit for me. The facility was clean, and I feel comfortable coming back to rent here.
Had to post a big THANK YOU to John Smith for helping us out. Love pulling our car inside (most of the time) To load and unload ! Climate control is the way to go.
10/10 Recommend. The location is always so clean and the staff are always professional and willing to help when I have questions, especially Megan. Her customer service is unmatched!
Excellent customer service. Samantha was informative, pleasant and quite helpful with the process from start to finish.
Spoke with John and he was very helpful and kind, he helped me decide between two units.
I want to start by saying that I rarely take the time to write reviews, but the exceptional service I received from John Smith truly deserves recognition. From the moment I interacted with him, it was clear that he genuinely cared about providing a positive customer experience. He was not only professional and courteous but also incredibly knowledgeable. No matter how many questions I asked, John answered each one patiently and thoroughly, making the entire process smooth and stress-free. It's not often you come across someone so dedicated and helpful—his support made a lasting impression on me. I’m grateful for his assistance and wouldn’t hesitate to recommend this storage center based on my experience with him.
Shout out to Jay for Michigan - thanks for following up and answering our questions to complete our reservation and being helpful. Cheers!
Megan was an absolute delight, my experience viewing units at her location was awesome. I will come and rent a space soon
I want to give Jessica 5 star she helped me a lot come back guys !!
I would leave 10 ⭐️Samatha at 3220 Oakley Park Rd in Commerce,MI exceeded my expectations in helping me with my unit transition, and great rate is why I remain a loyal customer.
I called with questions and John was a great help! He answered all my questions and was very nice about it!
Came in there earlier this week and met with John. He was so helpful, sweet, and knowledgeable regarding any questions I had or help I needed, which came in handy since this is my first storage unit experience ever. He made it a memorable one. Keep up the awesome guest service!
So grateful for Savanna’s help, she really came through!
This facility is extremely clean and well kept. I would like to shine light on John Smith who provided me excellent service. My family appreciates good hearted people , great customer service and glad he is an employee of public storage in Commerce.
Samantha is a wonderful help whenever needed.
Commerce location!
Samantha was very helpful, knowledgeable and new the layout of the property
Helpful with ?
But fee 28 $ unfavorable
Sami was great and very helpful
Samantha provided excellent customer service. She took the time to really help me figure out my storage needs. Thank you again.
Been renting a storage space through them for about 9 months and I have had nothing but positive experiences with everyone I encounter, whether in office or via phone, but one person really stood out to me the most, and she deserves a shout out!
I recently reached out to them regarding a personal matter, and Savannah was amazingly kind, and understanding. She took the time to explain my options in order to find a solution that fit my needs. She went above and beyond to ensure all of my questions/concerns were addressed and that I felt supported. She truly eased a lot of stress for me that day, and her compassion, professionalism and genuine regard for others really stood out to me - something that is rare to find these days. They are VERY lucky to have her!
Samatha
Is the best! She was patient and answered all of my questions. Great job!
Samantha was very helpful when I arrived.
Sam and Savannah were great help!!!! Recommend 10/10
Samantha was great! She helped me get a great unit at a great price!
Samantha did a great job assisting us with meeting our needs!
Storage facility is ok, but customer service from Jay is top notch. Have had a few issues and she straightens it out every time.
First and foremost there are not enough words to describe the friendliness kindness that Samantha has shown me while I was in the office today. She is great asset to your company and I will recommend this location just for my experience with her today.
Went to Public Storage today and met with Megan she was a real gem and assisted me with everything I needed and answered all of my questions. I was able to purchase with confidence and she even saved me some money, which was much appreciated.
Nice facility and Savannah is great. Super easy in and out, clean, with bathrooms. Highly recommend
Sam is my hero... Was super kind and very helpful with my multiple situations. Wish ALL your employees were like her!
Savannah was the best helpful worker. They are very lucky to have her !!!
Cole was so friendly and very helpful. I am happy with choosing this location for my storage needs.
This was my first time using a storage facility of any kind. The Public Storage team provided a smooth experience from the initial call to secure a space to actually entering the building and utilizing my unit. Great experience thus far.
I've been looking for a storage unit. Went to Public Storage to see a 10 x 15 this morning.
Megan was happy to see me and answered all my questions.
Planning to rent Octber 1st for 6-8 months.
Great and fast service clean facility.
Mrs.cole was awesome and took care of my every need m.
Anthony was a great help!
Cole was extremely helpful and great to work with!
Met with Jay on a beautiful Saturday. The process was seemless. Thanks so much!!
Erika at the front desk helped me through the whole process quick and easy
So happy with the support I received from Samantha, she addressed my questions and went well beyond to address my issue. Thanks again, excellent job.
Excellent customer service. Sam and Maya are a real asset to the company.
Sam and Maya were extremely helpful and accomedating in this process- I had never done the storage rental thing and they answered and settled all concerns and apprehensions. Thanks-
Jay is awesome. She was a great help.
This place is awesome! Sam was so helpful,clean and cool with great customer service you can’t go wrong! Thank you again Sam
Customer service rep Sam was professional and courteous. Helped me immensely, thank you.
Great customer service from Sam.
Sam was great and provided outstanding customer service!
Jay - Great personal experience. Thank you, Jay.
Kudos to Sam and Karen! Nice facility, clean. They are very helpful over the phone if a question arises, highly recommend!!!
Jay was super helpful. Facility is super clean and has drive-in access .
Thanks for your help Jay!
Samantha was very helpfull. 5 star service!
Just worked with Sam at the Oakley Park location and she was very helpful and pleasant to deal with.
Thanks. Sam!
Sam and Merissa have been very helpful there past months and look for them every time I go to the storage.
Great staff and easy check in!!!
Mrs Sam customer service is though the roof Thanks very much.
My Fiancé and I went to the Public Storage location in Troy at 1404 E. Big Beaver road. The lady that assisted us was very Helpful, The name of the representative that assisted us was Teri. We thank Public Storage for training their employees so well and her personality was very up-lifting! We are Very pleased with the Service that she PROVIDED us With!!!!!!
~ :)Dave & Angela:)
<3 :)Happy Customers(:
Great place. Clean. Secure.
Sam and Marissa were amazingly Awesome!!
Sam was very helpful with our unit I recommend public storage when looking for a storage unit
Great place great service thanks Sam and marissa for everything
Sam was ABSOLUTELY AWESOME 👌🏾 great service, very patient, lovely personality
Sam helped me out after buying a unit at auction. She is phenomenal. Would definitely use this place in the future.
Grate service and very knowledgeable and helpful about the contracts and terms and conditions
We just moved from another state and while looking for a house, are keeping our things at this public storage. They are so clean and the move in process was easy. Also, when we had a rate issue we called them and Sam the property manager helped me and was so kind and quick to find a way to help us. highly recommend this location!
Sam made this experience painless and did it professionally with a smile I could recommend more for anyone else who needs a nice clean space that’s warm when it’s cold out there
Sam was great. Informative personable, professional.
I have been using the units at this location for a couple of years now and I absolutely love it! My favorite is the easy access when using the app on your phone to open the gate. Huge thank you to Emma, who went above and beyond to help me!
Courteous and helpful staff. Thank you Emma!
Love this location! The indoor storage facility is very nice, and so inviting. Emma helped me negotiate my options, and I'm looking forward to renting a unit here!
I needed a space ASAP and Sam found me the perfect one right away. She answered any questions I had and was just great. Thank you, definitely recommending to friends and family.
Marissa was a great help. Answered all the questions i had, was quick about everything, but very efficient as well. I love fast service, but i love it even more when it is all done correctly. Only reason i got the storage unit today was because of Marissa.