I’m a current renter at Public Storage, the facility is always clean with lots of accessible dollys( which is a plus for me because i visit my unit at least twice a week). I want to also recognize Brad, the manager, for all of his help. He has consistently been professional, knowledgeable, friendly, and extremely helpful whenever I’ve needed assistance. Brad goes above and beyond to make sure everything is handled smoothly and that any questions or concerns are addressed. I truly appreciate the excellent customer service he provides and am very happy with my experience at this location.
Wow, I never expected to be doing a review of a Public Storage employee but I absolutely am because of the excellent service I received! Brad, the property manager, is the ultimate professional in all respects! I observed him for hours while waiting for a mover to arrive. Brad was multi-tasking handling many things at once but found the time to bec beyond helpful to me in handling a difficult situation with the mover. Brad' handled it in a very respectful and professional manner and helped resolve my situation! The Public Storage facility was also spotless, such a pleasant surprise. So if you are looking for storage, this is the place to come!’
Very clean and easy access
Brad, the property manager of Public Storage in Thomas Mcgovern Dr., Jersey City is by far the best manager we have dealt with. He went out of his way to find us a good deal & made us feel that storing our things in his facility was like storing it at home. He walked us through the process of online accessing the gates and entry doors. He went over & above to make sure that everything went well for us. Public Storage has a gem - and that’s Brad!!!
Brad was very helpful in moving from unit to unit great customer service
Brad the property manager was excellent he offered a lot of help with my move out. I would give 10 stars If I could. Definitely would recommend to others and will return in the future ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Josy was super helpful! She was really friendly, if I ever need storage again will definitely come back.
We called and explored a few places. Public Storage in Jersey City stood out from the rest. Easy access. Plenty of pallets. And the place is well tended, pristine. Brad, the manager is professional, helpful and friendly. He made our move so much easier and far more pleasant. I highly recommend this facility.
Great experience. Clean environment. Gray customer service
The Manager there is Very good at communication
And handles everything in the building ✅✅
This Public Storage is a fantastic facility and super close to Manhattan! Brad is a wonderful property manager who helped me and made sure my move in went very smooth! Extremely pleased across the board! Highly recommend!
Brad made my move very seamless despite me needing an additional storage unit for my movers last minute. Brad ensured this was facilitated quickly on site.
Wendell vwas extremely helpful. Stayed aferhours helping me out. He is a treasure for you. Make sure you reward him! My best wishes to Wendell
Brad is a conscientious, helpful, and engaging manager of the facility. This location is highly recommended.
Josy made my move-out quick, easy, and stress-free. She was friendly, helpful, and made the whole process a pleasure. Great customer service thank you, Josy!
Really great customer service. Paul is the best employee ever.
Paul at this location was great, made the sign up and move in process really smooth and was helpful during move in as well. Kudos 5 star
Nileshka-Mary is a superb front of house representative. She was knowledgeable, intelligent friendly and attentive.. the makings of a great business customer service person.. future corporate manager, VP, EVP and who knows a franchise owner of PS…
I came came to just look at spaces but wound up renting one on the spot.
Very pleasant young lady. She navigated me thru my phone system hiccups. She made me feel
at ease - her tone of voice , manner of speaking is commendable…
Bravo Nileshka-Mary!! You have what it takes to succeed in life
Great service, very modern with app allowing access to the parking and storage rooms.
I just moved over all of my stuff from the 2nd St. location, this brand new storage facility is amazing - well built, clean!
I made a reservation online for a 10x10, and Brad, the manager took great care of me, made sure that I was set up, and even helped me transfer from the 10x10 with obstruction that I booked to a 10x10 with no obstruction.
The garage is great, access is better, and I don't have to drive through congested downtown!
I had to coordinate my move between two different moving companies, which made the process incredibly stressful. Brad, the manager, helped me every step of the way and went above and beyond to ensure everything ran as smoothly as possible. His care in his communication, professionalism, and support made a very challenging situation much easier to manage. I couldn't be more pleased with my experience and would highly recommend this company and location.
Great facility! Spotless, plent of carts, easy to access with a truck, and elevators work all the time. Brad is amazing and made sure we had a great experience. Thank you so much!
Brad was super friendly and helpful with my move in! He showed me how to get to the unit and how use the keys.
Fantastic facility.
Brand new, clean and easy to access.
Brad is great and always around to help.
100% recommend.
Perfectly located, multiple accesses, modern, super clean & the price is RIGHT!! All of that ain't even the best part. It's the management & customer service!! Brad rocks!! The hardest working man at Public Storage! Made me feel right at home and comfortable. Move in was a breeze.
Just wanted to give a massive shout out to manager Brad at Thomas Mc Govern, Jersey City. Moving is stressful at the best of times but Brad’s support made all the difference. He was beyond helpful and kept me updated through a very stressful move in/move out. My movers let me down for the move out especially but Brad was my hero! Thanks so much Brad… you went above and beyond and I’m so grateful. You’re the best! Joti
Best storage facility I’ve ever had. Customer service Brad is awesome. Highly recommend
This is a new, clean, and secure facility, and the manager (Brad) was fantastic. He went out of his way to help me arrange my move.
Brad was so helpful in coordinating everything for my storage unit. Could not reccomend the process enough
My move in was easy and problem free. Brad is amazing!!!! He was very helpful, accommodating and easy to talk to. The facility is new and clean. Just what the neighborhood needed. Thank you!
Let’s start with the tangibles…the property is beautiful and clean, the location is away from a lot of traffic and the view! OMG THE VIEW! Sad to hear they cut down the trees that created the view, but you can see the NYC skyline from the parking area and it’s just stunning. The real star here though, is the people. The staff has made me feel like family. I was sad to be putting my things in storage because I don’t want to leave this area but the staff has been so comforting and supportive. I ran out of time with my movers and they even helped me finish getting my items out of the UHaul and into my unit. I know they didn’t have to do that but I could have cried tears of appreciation when they did. Words can’t express my gratitude so I hope this review at least sends more customers their way. Thank You Public Storage JC!!!
Very clean and newly built. Excellent customer service and experience with Brad. I would recommend to others and the views are amazing!
Brad was very helpful with my move in!
I moved to this storage facility from another one and am so glad I made the switch! It’s clean, new, offers convenient access, and features excellent communication with the staff!
Place is clean and convenient. Brad is very friendly and helpful. So is Mary.
Brad was great and friendly. He showed us around the lockers and helped answer all our questions!
We moved our belongings into a storage unit this weekend, and it couldn’t have been easier. Brad was fantastic. He walked us through everything and made the sign-up process simple. The unit was clean, and loading items in was quick and hassle-free.
Brad Is very friendly and professional from guiding us to see the storage spaces to helping us understand how the whole process works here. The units were very clean, definitely recommend.
Carmen and Tara , thank you for your impeccable service. You are always helpful, going above and beyond with your service. Even though you deal with so many customers and a wealth of issues, and I know that must not always be easy, but you somehow manage to always pull through with attitudes that are always joyful, and to share a laugh. You give the age old idea of "public storage" a fresh new perspective ---- Thank you for your excellence!".
Gloria
Excellent move-in experience - Brad was very helpful during the process!
Brad is one of the great guy works for public storage and so helpful and supportive to make things work and explains all the details and so friendly person.
Brad is lovely and great service.
Brad absolutely amazing! He was friendly, knowledgeable and professional. I highly recommend this storage location.
Had the best move-in experience possible! Brad at the front desk was very personable and assisted me with finding a storage unit that fit my needs. The process was efficient, the space immaculate, the app very modern and easy to use, and I look forward to storing here. I have been a storage unit renter for 15 years, in 4 different buildings, and the facility and prices really can’t be beat! Highly recommend.
I just rented an outdoor, covered parking space for my new Sprinter van from the manager Brad. I have been hunting for a spot for weeks. Something safe, clean, and near Manhattan, with a good price. What a total relief. He was so helpful and professional. Miracles do happen!!!
This state-of-the-art facility is climate-controlled and offers a secure, modern experience. Community Manager Brad ensures everyone feels welcome, while the advanced security system puts you in control—everything from entry to access is managed right from your phone.
Brad was super informative and helpful in helping me secure my first ever storage unit! Glad I choose to do business here!
Brad was an absolute GEM, very knowledgeable, kind and helpful. He went above and beyond to help me out he explained everything and made surr I understood everything. I appreciate him so much, this place gets 5 stars across the board. Very clean property easy elevator access as well thanks you so much !!!!
Such a quick and easy process Brad was so much help very clean and convenient, will recommend
Awesome location! Friendly service. Brad is the guy to ask for.
Brad is an amazing customer service Leader. He was helpful and made the agreement process comfortable, clear and concise.
Great service at this location ;Brad and Wendell are great people and help you in any way possible to make your move less difficult.
We worked with Mary. She was super friendly, helped us, showed us different sizes was patient. We really enjoyed our visit and we signed up with him
The place is near my building and well maintained. The staff here are super helpful. The director Josy helped me understand the whole process which is very straightforward. You can visit your unit and get your things anytime the center is open. It provides the flexibility I needed at this challenging time. The price is also super reasonable!!!
Brad and Mary were extremely helpful in this process. It made the decision even easier. They were both knowledgeable, fluid, friendly, and efficient. Thanks so much.
Brad was amazing! He came a half hour early on a Friday to help me with my units. Couldn’t recommend more. Best customer service experience ever!!! Thank you.
Good facility. Good price. Great help from Mary at the office.
Fast, knowledgeable and friendly experience.
Phenomenal customer experience with Mary. Extremely customer friendly and focused. Mary walked me through all the steps at securing a space. Very professional and quite helpful. A pleasure to work with. Thank you!
Brad was very helpful setting me up. Thank you!
This place is spotless! Brad went out of his way to help me with every detail. Extremely helpful people and great customer service. Mary was kind and took time on the phone to explain everything. Highly recommend!
Friendly & helpful staff. Stress free process
I had a great experience with Mary. She’s very attentive, explained everything clearly, friendly and knowledgeable,
I’m very satisfied with the support I received.
Today I've signed up at new location of Public Storage. Its completely new- 2. Perfect location because you'll skip downtown traffic. The parking garage is lager than on 2d str. And what is always plays critical role- is manager. Brad was very polite, proffessional and helped me with all my questions almost in 5 minutes. Sometimes Mondays are begin with good news
Great staff easy access viola helped me out
Brad, the onsite manager were extremely knowledgeable and walked me through the entire rental process. I even viewed different sizes to confirm the best size for me. I highly recommend this facility.
Brad was outstanding! Thorough and concise, he got me settled and out quickly!!! Thank you!
Had a very good experience with the property. Brad helped me a lot with checking in. Would definitely recommend this place to everyone. The prices are competitive too.
Brad helped me out in a desperate time in my life where I could not open a storage unit for upwards of 25 minutes, even with the help of CHATgpt. Super kind and helpful!!!!
Brad was very assuring to my girlfriend’s needs, he was amazing. Thank you Brad
Brad the property manager was awesome and eased my stress when it came to moving into my unit along with swapping it. He was very understanding to my needs with this being my first time in a storage unit and guided me throughout the entire process. He was amazing!! :)