Nathan was SUPER HELPFUL!! Very sweet . A great example of excellent customer service!
I have a unit at Halsey and 72nd in Portland. This is not my first experience with Public Storage and to be honest, I have been down a rocky road, a flooded unit in St. John, seriously poor customer service and overpriced units with door issues.
However, I am writing this review about an employee who went out of his way to help me in a rough situation. His name is Rob and he was amazing. He asked if I was okay with everything. The door was so jenky and hard to open that I couldn’t do it alone. I was bringing someone with me every time I needed to access the unit. He spent a considerable amount of time fixing what he could, it required several steps and tools, spray and a ladder. He made a huge difference and was so kind and helpful. A big shout out to Rob!
Nate was the best. He made everything perfect!
Nathan was great! Very kind and personable.
Nathan at public storage was so helpful he took the time to explain all rental fees he also took the time to show me all the spaces to make sure that I was renting the correct storage unit a thumbs up to Nathan you made this experience so much pleasant with all of your help and wonderful Customer service skills he went beyond and over thank you Nathan
Nathan was super great in getting us all set up! Thank you guys
Nathan was very helpful and professional
Nathan was very personable and informative!
Graz guy and super helpful (Nathan)
Nathan did a great job… we had a crazy customer service experience and he and Jacob made all of that go away..
Nathan was very kind and helpful! He made sure my group got a unit close to the elevator to minimize distance between my car and the storage space as well as recommend we prepay a specific charge to avoid confusion and extra fees later. 10/10 experience!
Easy to work with, great service.
Kelly was a fantastic help!
Nathan was great, a wonderful customer service, I wish to meet him every time I come here
Nathen was nice and helpful. Great customer service.
Fantastic amazing team! Great location and pricing!
Super helpful and friendly! Helped me pick a unit siz and got me in and out quickly.
It’s good place I like the service
Service was great the lack of security was not. Screaming person in the bay
Jacob was so helpful, and made our transfer to a different facility so easy. He's amazing!!!
The office person the day of our move in to our unit was excellent. Facility is very nice and secure.
Friendly service, always prompt and courteous. Clean premises.
Jack gave me the best customer service I ever had.Thank you jack.
I have several storage units at the Columbia facility. The manager Jacob is so helpful and kind which makes every visit a joy to be there. He will always take the time to answer my questions. Thank you Jacob!
Jesse couldn't be any nicer. He has been so helpful to me and always friendly. I really appreciate him and public storage for making my move easier
The staff was very helpful with getting some minor issues resolved quickly!
I needed a storage unit quickly but I did not choose this location hastily. I had a very negative experience at the last unit I chose from a different company. Basically all of my photos and cards from my grandparents were destroyed because of water damage... I'm a very happy that I went with this location. I trust them to take care of my things as though they were in my own home. In a way our storage unit is an extension about her of my home.
This PS is absolutely top-notch, entirely thanks to the attendant, Jake.
Jake exemplifies what superior customer service looks like. He truly understands the chaos and last-minute stresses that come with moving. From the moment I booked my unit, he was incredibly helpful, providing not just information, but genuine accommodation for my situation. I felt like he went above and beyond to ensure everything was handled smoothly, acting with patience and empathy throughout the process.
It’s rare to encounter someone who shows such personal sympathy and dedication to making a difficult situation easier for the customer. The facility itself is clean and secure, but the personalized care provided by Mark is the real five-star difference. Highly, highly recommend!
Jacob at the front is very friendly and helpful! This is a great location, clean and secure.
I was in a bind with my interstate move and they made it quick and easy. The facility is very clean and secure with easy access.
Excellent service good attitude
Jack gave great customer service on our move in day. Very secure facility. Highly recommend!
Very thorough and helpful!
Jack was very helpful with the move in process.
Jack and Jacob were awesome customer service reps, I almost got the wrong unit had it not been for Jack 😊 and Jacob was terrific with the initial meeting...
It was amazing customer service
Very respectful and considerate of one's needs, great communication and well informed on updated information.
Absolutely best and smoothest experience getting a storage unit we have ever experienced. Jack was so knowledgeable and helpful, he is truly the best!
Customer service Rep was very helpful in explaining the different amenities and storage spaces available
Jack was great Was very helpful very kind very nice
Jackson was awesome! Super helpful and friendly. He made the whole storage process quick and stress-free. Thanks for the great customer service!
Jacob is great to work with. We unload large trucks at his facility and he makes sure everything goes smoothly.
Jacob is a great help to check me in remotely!
Jack was amazing and helped me out so much!
It was a great experience clean and friendly service
Jack was super helpful and thorough!
Jack was fantastic at getting me all set up with our new storage unit
Very secured. Need a code to get into the loading area. And a code to get onto the elevators. Staff knows what they’re doing and very helpful. Only downside is that there’s not a lot of dolly’s so when they’re all in use you might have to wait a while. There’s also one entrance and one exit. I do like that.
Jack was very helpful with the whole process!
Jack was very helpful and kind. Good job .
Jack is excellent with customer service very helpful and patient
Excellent customer service but you need to clearly mark where elevators are located ! Also need to have markers that indicate the right area of your assigned unit ! I spent over an hour trying to find my unit and elevator! I'd figure who was at the desk would look on camera to see I was lost and going in circles !
Went by really smoothly and quick
I want to express my gratitude for your employee Jack. He was very helpful and kind! He's a keeper!
Jack was very hospitable. Went threw everything with me step by step. Explained everything to me with great detail. Who ever is is manager should give this man a raise.
Jack was very helpful! Thanks Jack!
Jack was really nice, walked us through and was very nice.
Jack helped me get into my unit as I was having a hard time understanding how to open it. He was lovely, very helpful and answered all of my questions.
The manager Jack helped us in so many ways and he was so kind and I am so grateful that he was there to answer all of our questions he should get a big pay raise!!
Excellent customer service!
Staff was very kind and helpful and not pushy as far as sales of boxes etc. Which is a huge plus for me, plus they even called me to see if the unit I rented was satisfactory. Thanks Public Sorage.
Jacob was very professional and knowledgeable
The manager there has been the most amazing ever! He is so helpful and so kind and has made this move go a lot smoother for our family! We appreciate him and everything he does!!
Very helpful. Great service.
Jeremy was very helpful and nice
Justice was exceptionally helping
Everything is clean and well kept. Joel has been super nice each time I’ve been there and was especially patient with my lack of understanding around the access hours. 5 stars!!
Staff was very polite and knowledgeable, Jacob was able to answer all my questions and make recommendations for me. The facility was clean and welcoming. Highly recommend this location!
Abbigel is SIMPLY THE BEST!! She deserves 10 stars
Jacob was a solid guy, and really helped me figure out what I needed. I appreciated his customer service, and friendly demeanor. I hope to do business here again in the future.
Jeremy was awesome highly recommend this storage company
If I could give more than 5 stars, I would. Abigail went above and beyond my expectations! Very friendly and super helpful 😊
Extremely patient polite and helpful. She made us feel really comfortable!
Jeremy was a fabulous help and very patient. I would recommend this facility to anyone.
Lovely employees, helped me out with everything!
Jeremy and Abby are absolutely amazing. They are remarkable and I thought customer service was a list art. They proved me wrong. I definitely recommend this place. 🧡🧡
Fantastic. Friendly and efficient.
Friendly, helpful people, easy to use!
super fast and easy! friendly, awesome folks!
I had a wonderful visit today at Public Storage. Abbigael was enthusiastic and helpful. I LOVE her personality she definitely made an impact in my day today. What a joyful human on such a gloomy rainy day. :)
Abigail handled a multi faceted challenge this morning (12/1) with humor and aplomb. She also introduced me to the facility, (My first time here!).
Abigail was as so great! Excellent customer service!
Columbia Blvd is amazing and has excellent customer service
Nice place with a friendly staff.
Easy, clean, and love the security of the building.
Jeremy gave me a excellent customer service. I recommend him to everyone.👍
Nice storage unit but very expensive.
Enjoy small space that I do have!
We checked out a few self-storage facilities and decided that the price and the friendly service at this Public Storage facility was the best. It’s always clean and the staff are always very helpful.
The one dollar for the first month is a scam. Other than that everything is really nice. Good service and clean spaces.
It's nice to have a clean secure storage space on Columbia. Easy access to the interstate. Temperature controlled. Freight elevators with coded entrance and on site security make this my favorite place to store my off season tools gear.
Jeremy was awesome. Took good care of us.....
Jesse was very helpful! 6 stars!
Jeremy at the Columbia location was very very o formative and helpful got me all it used fast and quick, great service , deserves a raise @PublicstorageHR
Great customer service! Clean and reasonably priced.
I just got finished getting my unit, Jeremy was the employee on site who was helping me.
Not only did he help me find a unit that was over I guess I should say under half of what I was going to initially pay so he saved me like $100, he also gave me a lot of great info!
He was funny, very personable and overall made my experience very simple, easy and pleasant! He mentioned he was still new to this location but I say give this man a raise!
He’s awesome and as a representative of Public Storage, management should be proud they have such an awesome guy working here!
Thank you Jeremy, I appreciate you!
Very friendly and patient with all of our questions. Nice clean facility!
Jeremy and Jacob were so helpful. Clean, nice new facility. I’m grateful.
Amazing customer service, very clean and secure, great location, easily accessible
Jeremy is very helpful very pleasant to work with thank you Jeremy
Great place manger Jacob goes above and beyond to serve his guest. Nice staff clean great place great prices .
Super safe and secure building! Renting was as easy as reserving online and picking up my key in person, though they have completely online check in if you'd prefer. Jacob was super sweet and treated me like family, which is super hard to find!
Jeremey was very nice and extremely helpful! Thank you!